30th March 2006, Press Release
Deputy Catherine Murphy speaking on the anniversary of the withdrawal of the Missing Persons Helpline has criticised the Minister for Justice Equality & Law Reform for being selective about the evaluation of its use. Stating that there were just 100 calls to the Missing Persons Helpline for the year 2002-2003 he failed to provide the justification for its continued use contained in the same report and the reasons for the number of calls. This had the effect of giving the impression that the Helpline was of limited value. He has himself in the recent past been critical of selective use of statistics yet he is guilty of the same charge himself.
The report "Evaluation of the National Missing Persons’ Helpline Oct 02-Oct 03" written by Kevin Lalor, PhD & Kalis Pope MSc, Dept Social Sciences, DIT (Dec03) made 12 recommendations:
1. Funding for the Helpline be continued
2. Continue to operate the Helpline under the auspices of victim Support
3. A concerted effort is made to increase public awareness of the helpline
4. That an advertising budget be identified
5. That the range of services for families of the missing be extended
6. That formal service agreements between Dept Justice & Victims support be developed.
7. Expand the remit of the Helpline as "a link between family and friends of missing persons"
8. Explore the possibility of integrating the Missing Persons website with the Helpline
9. That a small number of specialist volunteers be inducted into the Helpline
10. That the Helpline be offered as a free call services as opposed to a lo-call service.
11. That regular and prolonged efforts be made within the Gardai to make members of the force aware of the Helpline
12. In anticipation of an increased number of calls to the Helpline, that call records be computerised.
The aspect of this report focused on by the Minister was the level of calls made clearly not only is the Helpline seen as valuable but the recommendations also seek to increase it use and expand the range and quality of services to families that find themselves in this appalling situation. The Minister must without any further delay restore this essential service.
ENDS
One Year On and Missing Persons Helpline Still Missing |