- Each of them spends a few hours a week on duty in one of the centres to offer
sympathetic and concerned friendship to callers either by telephone,
or face to face in one of the private rooms, or by letter.
They do not provide practical or material help or money.
- They meet every kind of problems but their main concern is with people rather
than problems. You dont have to have a serious problem at all to
find someone who will listen and try to understand. But first
and foremost the Samaritans are there to help in suicidal crisis, or in the
isolation, depression or worry that could lead to suicide.
- Last year the ten branches in the Republic of Ireland received over
174,000 calls, and 23% expressed suicidal feelings. The Dublin branch is the second busiest
- Talking things over in absolute confidence and privacy with someone who accepts you
as you are can help you to solve problems or to discover new ways of living with an
The Samaritans see their callers not as problems but as people like themselves in need
of a hand to hold or a shoulder to cry on.
- The Samaritans guarantee complete secrecy about the identity of callers and what they
talk about. Even if, for instance, a husband and wife or a parent and child contacted the
Samaritans separately, each can depend on total confidentiality. Any request for information
about callers is refused. Answers to letters are in plain envelopes and do not mention
the Samaritans, and personal callers are not recognised out-side by the volunteers.
WE'RE HERE, WE'RE LISTENING - AND WE CARE