Kildare Local Authorities provide more than 100 services for the people of the county. To deliver these services our corporate plan and customer action plan provide for:

• A citizen charter setting out what you can expect of us.
• A complaints procedure to deal with any grievance you may have about the way we deal with you.

The citizen charter is a statement of our commitment to provide services in a courteous, professional and respectful manner.

The annual budget statement sets out our programme of works for the year covering all service areas and that statement is the basis on which you can judge our performance.

The complaints procedure sets out the process whereby you can notify us when we get it wrong and fail to deliver on our commitment. Equally, you are invited to tell us when we get it right, so that we can repeat good performance.

Complaint procedures

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the office of the Ombudsman. By law the Ombudsman can investigate complants about any of our administrative actions or procedures as well as delays or inaction in your dealings with us.  The ombudsman provides an impartial, independent and free dispute resolution service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Telephone: Lo-call 1890 22 30 30
Telephone: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Website: www.ombudsman.ie